Our Privacy Policy
Introduction
Orient Travels (“we,” “our,” “us”) is committed to safeguarding the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our travel services, including but not limited to Hajj, Umrah, Ramzan, and Ziyarat tours, as well as related services such as hotel bookings, transport, and visa processing.
Information We Collect
To provide our services effectively, we may collect the following categories of information:
- Personal Identification Details: Full name, date of birth, passport information, and other government-issued identification.
- Contact Information: Address, email address, and phone number.
- Payment Details: Information required to process bookings and payments.
- Travel-Related Preferences: Religious or dietary preferences relevant to your journey.
- Visa Application Information: Details required for visa processing.
- Health Information: Relevant medical details (e.g., vaccination status) as required by travel regulations.
How We Use Your Information
Your information may be used for the following purposes:
- To process and manage travel bookings (including Hajj, Umrah, and Ziyarat tours).
- To arrange accommodation, transportation, catering, and related services.
- To process visa applications and travel documentation (such as PNRs).
- To communicate important updates regarding your travel plans.
- To provide customer service and support.
- To comply with applicable laws, regulations, and legal obligations.
Sharing of Information
In order to facilitate your travel, we may share your personal information with trusted third-party service providers, including but not limited to airlines, hotels, visa processing centers, and transportation providers. We share only the information necessary to deliver the requested services.
Data Security
We implement appropriate administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to ensure the highest level of security, please note that no system is entirely immune from risks.
Your Rights
You may have certain rights under applicable data protection laws, including the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us using the details provided below.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact Orient Travels through the official communication channels provided on our website or booking documents.