Important Notes & Policies

Please read the following important notes and policies carefully before confirming your booking with Orient Travels:

General Conditions

All prices quoted are per person and in Indian Rupees (INR).
If a package is booked without Umrah visa through us, transportation will be subject to availability.
Peak season groups will incur an additional surcharge of Rs. 4,000 per person.
Flight tickets can be availed at an approximate cost of INR 36,500, subject to change based on fare at the time of ticket issuance.
Extra luggage beyond the allowance mentioned on the ticket must be paid for directly by the passenger.
Unutilized services are strictly non-refundable.

Distances mentioned for hotels are measured from the outer border of Haram Shareef and Masjid-e-Nabawi.
Room allotment is managed by the hotel; specific room requests cannot be entertained.
Check-in time: 04:00 PM | Check-out time: 12:00 PM (Saudi local time).
The tour operator reserves the right to provide similar hotels if the original option is unavailable. No refund will be provided in such cases.

Tour dates, flight schedules, and itineraries are provisional and subject to change due to airline availability or other circumstances.
Any fare difference arising from such changes must be borne by the customer.
If a passenger travels individually outside of group dates or flights, additional transportation charges will apply as per the itinerary.
Local Ziyarat are subject to local regulations. Latecomers may be left behind, with no alternate Ziarat or refunds.
All services are pre-booked and bound to strict schedules. Any delay by passengers causing missed services will not be the responsibility of Orient Travels..

Passengers must arrange their own wheelchair services, if required.
Orient Travels is not responsible for:
- Loss/damage/discoloration of clothes due to laundry.
- Loss of luggage, theft, personal injuries, accidents, or additional expenses caused by delays, deportation, expired visas, or force majeure events.
Complimentary Zam Zam water will be provided only if accepted by the airlines at the airport.
Passengers are responsible for compliance with all Saudi and Indian Government regulations.

Tour costs are calculated based on the exchange rate of 1 Saudi Riyal = Rs. 22.50.
Any increase in exchange rates at the time of passport delivery before departure will be collected from passengers.

Arabic dates are subject to the official sighting of the moon and may change accordingly.
All legal matters are subject to the jurisdiction of Delhi, India only.